Refund policy
RETURNS
- If you change your mind and decide the purchased item(s) is unsuitable, please return the item(s)within 14 days of receiving your order.
Please email info@fightstorepro.com or call us on 0191 435 3624 with your name, order number and reason for return to obtain a valid returns number. PLEASE NOTE: Returns will not be processed without a valid returns number..
- When returning your item(s), please prepare a letter to help us identify your package (including your name, items(s) ordered and order number) and then process your return as quickly as possible.
- Your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. We will only cover return postage costs up to a maximum of £5. Please note: we will not cover any extra costs incurred if you choose to return an item by a Special Delivery service
- Products which have been tailored, customized or specially ordered to your requirements can only be returned if faulty or incorrectly supplied. They cannot be returned if you change your mind or order incorrectly.
- When returning your item(s), please complete and enclose a form detailing your order and order number to help us identify your package and process your return as quickly as possible.
- Please ensure all items are returned to us in their original condition. Fightstore Pro reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged or tampered with.
- Underwear, mouth guards and oils may not be returned due to hygiene reasons.
- Please note: returning goods for the purpose of exchange or refund is at your own expense. However, if you are returning the product because of an error on our part or a manufacturing fault, Fightstore Pro will be happy to refund all costs associated in returning the item back to us (up to a maximum of £5), as well as your original postage costs.
-Fightstore reserves the right to charge a £7.50 restocking fee on item(s) returned. With special order items, including punch bags, Fightstore reserves the right to charge a £30 restocking fee on item(s) returned.
- Fightstore Pro will send email confirmation upon receipt of any product returns.
- Refunds will be processed within 28 days.