We always seek to dispatch items within 24-48 hours. If we receive orders before 12pm we will often dispatch on the same day. If an item has gone out of stock or there is any kind of issue we will contact you within 24 hours of purchase and resolve any resulting issue immediately. We are constantly available by mail and phone and are committed to a very high level of customer service.
Which courier companies do you use?
We use several courier companies depending on the type of delivery service you have requested and the area that your order is being delivered to. Our priority here is to work with courier companies that offer a reliable service, providing us and our customers with maximum comfort that goods are delivered on time and in perfect condition.
What countries do you deliver to?
We offer the option to deliver to any country in the world. However, there may be times when the size of your order and unforeseen circumstances mean we cannot deliver to you. We will let you know if this is the case and try to find an alternative option.
Due to distance, delivery times may vary. We work towards the following delivery targets:
• United Kingdom (1 to 3 working days based on courier selection)
• Rest of Europe (3 to 8 working days)
• USA and Canada (8 to 10 working days)
• Rest of the World (10 to 14 working days)
Please note, with heavy items from the GYM EQUIPMENT section these will typically take longer to deliver. Typically 5-7 days for Heavy Bags. Steel Work from the Gym Equipment Section (Boxing Rings, Frames and Weights Racks) are made to order and it can take up to 4 weeks to deliver the item. We advise calling prior to purchase on these items - 0191 447 4565, mon-fri 10-5pm.
How much does delivery cost?
UK Mainland - £5.95 (Tracked Postage & Packing, with next working day delivery once the item has been dispatched from our warehouse)
European Union - £14.95 (Non Heavy items only. Please Email or call if such items are required)
Worldwide - £19.95 (Non Heavy items only. Please email for a quote on these items)
Do I have to pay customs and import charges?
Customs and import charges are paid for once the order reaches its destination country. The recipient is responsible for paying these charges and may be unavoidable.
As we have no control over these charges we are not responsible for paying them and unfortunately would not be able to tell you the cost. If you need to find out these costs, you should contact your local customs office.
Do you deliver to PO Box addresses?
Unfortunately we cannot deliver to PO Box addresses.